Operated by HF Trust Limited

HF Trust - Stroud

OutstandingRated 12 Aug 2018Home care · Stonehouse

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

caring

Note29 Jan 2020
Involvement in care planning
Note29 Jan 2020
Dignity, respect and privacy
Note29 Jan 2020
Promoting independence and person-centred support

effective

Note29 Jan 2020
Mental Capacity Act and consent
Note29 Jan 2020
Healthcare professional liaison
Note29 Jan 2020
Nutrition and hydration
Note29 Jan 2020
Staff training and support

Other

Note29 Jan 2020
Registered manager described as accessible, approachable and 'exceptionally able, thoughtful and caring' by relatives
Note29 Jan 2020
Quality assurance systems including monthly managers audits based on KLOE framework and regional managers inspections
Note29 Jan 2020
End of life plans in place and staff trained to support people at end of life in their own homes with familiar staff
Note29 Jan 2020
Strong complaints handling with accessible information in picture/plain English formats and evidence of lessons learned feeding back into support plan reviews
Note29 Jan 2020
Individualised care plans and communication profiles ensured highly personalised support tailored to each person's needs and preferences
Note

responsive

Note29 Jan 2020
End of life care
Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Individualised care and communication
Note29 Jan 2020
Capable environments and relationship support

safe

Note29 Jan 2020
Incident learning
Note29 Jan 2020
Infection prevention and control
Note29 Jan 2020
Medicines management
Note29 Jan 2020
Staffing levels and recruitment
Note29 Jan 2020
Risk assessment and management
Note29 Jan 2020
Safeguarding and protection from abuse

well_led

Note29 Jan 2020
Quality assurance and governance
Note29 Jan 2020
Vision, values and culture
Note29 Jan 2020
Leadership and registered manager

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: GL10 2LQ
Registered manager: Piper, Lewis
Local authority: Gloucestershire
Region: South West
City: Stonehouse
Last CQC check: 08/Dec/2018 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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