Operated by Miss Roxanne Meeson

Helping Hands- 5 Towns

GoodRated 23/03/2019Home care · Pontefract

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

22 findings

Note21 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note21 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note21 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note21 Dec 2022
Staff support: induction, training, skills and experience

Note21 Dec 2022
Open and transparent culture with effective whistleblowing processes and duty of candour compliance
Note21 Dec 2022
Person-centred care planning involving people and families, with cultural, religious and equality needs recorded and upheld
Note21 Dec 2022
Governance and audit systems improved; records up to date and readily available on an online system
Note21 Dec 2022
Safe recruitment practices including DBS checks and references; consistent staffing providing continuity of care
Note21 Dec 2022
Risk assessments were person-centred, detailed and regularly reviewed in line with healthcare professional advice
Note21 Dec 2022
Staff received robust induction, ongoing training, regular supervision and spot checks; previous breach of regulation 18 resolved

Note21 Dec 2022
Learning lessons when things go wrong
Note21 Dec 2022
Staffing and recruitment
Note21 Dec 2022
Assessing risk, safety monitoring and management
Note21 Dec 2022
Preventing and controlling infection
Note21 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note21 Dec 2022
Using medicines safely

Note21 Dec 2022
Working in partnership with others
Note21 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note21 Dec 2022
How the provider understands and acts on the duty of candour
Note21 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info