Operated by KEMFA SERVICES LIMITED

Kemfa Services Limited

GoodRated 13/10/2025Home care · Basildon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note29 Jan 2020
Registered manager was open, transparent and used audit findings to drive continuous improvement
Note29 Jan 2020
People's independence was promoted and advocacy services were available and utilised
Note29 Jan 2020
Complaints were dealt with in a timely manner and people knew how to raise concerns
Note29 Jan 2020
Quality monitoring audits conducted monthly covering care files, medication management and staff folders
Note29 Jan 2020
Care plans were personalised and reviewed regularly with input from people, relatives and healthcare professionals
Note29 Jan 2020
Staff received induction, regular training, supervision and annual appraisals
Note29 Jan 2020
Medication administration records were correctly completed with no unexplained gaps and competency checks carried out
Note29 Jan 2020
People felt safe and staff could identify signs of abuse and report concerns appropriately