Operated by Kensa Health Home Care Ltd

Kensa Health Torbay and South Hams

GoodRated 8 May 2023Home care · Torquay

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

19 findings

Note5 Aug 2023
Open and transparent culture with duty of candour understood and applied by provider and registered manager.
Note5 Aug 2023
Staff supported with supervision, appraisals, team meetings, online chat group, and team-building events.
Note5 Aug 2023
Strong partnership working with health and social care professionals who expressed confidence in the service.
Note5 Aug 2023
Effective governance including regular audits of medicines, care records, accidents/incidents, and welfare spot checks.
Note5 Aug 2023
Medicines managed safely with electronic monitoring system, staff training, and competency assessments.
Note5 Aug 2023
Safe recruitment practices including DBS checks and sufficient staffing levels with rarely missed or late visits.
Note5 Aug 2023
Robust risk assessments for care needs, health conditions, and home environments, updated regularly to reflect current needs.
Note5 Aug 2023
People felt safe and comfortable with staff; relatives described care as exemplary and staff as going 'over and above'.

Note5 Aug 2023
Working in partnership with others
Note5 Aug 2023
Engaging and involving people, the public and staff
Note5 Aug 2023
Duty of candour
Note5 Aug 2023
Managers and staff clear on roles; quality performance, risks and regulatory requirements; continuous learning
Note5 Aug 2023
Promoting a positive, person-centred, open and inclusive culture