Operated by Solutions24 Limited

Kensa Health Home Care - Bournemouth

GoodRated 7 May 2023Home care · Bournemouth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note11 Apr 2024
Effective collaboration with GPs, occupational therapists and social workers to support people's health outcomes
Note11 Apr 2024
Open, positive culture with strong communication to relatives and staff confident to raise concerns with management
Note11 Apr 2024
Governance systems improved with range of audits providing clear oversight; no longer in breach of Regulations 12 or 17
Note11 Apr 2024
Comprehensive induction, Care Certificate support, regular supervision, spot checks and team meetings for all staff
Note11 Apr 2024
Consistent small teams of care staff who knew people well, with adequate travel time between visits
Note11 Apr 2024
Robust recruitment with DBS checks, health screening and employment references completed before staff supported people
Note11 Apr 2024
Medicines managed safely with trained staff, competency checks, monthly MAR audits, and clear PRN and topical cream guidance
Note11 Apr 2024
Detailed, personalised risk assessments and care plans regularly reviewed and updated in consultation with people and families