Operated by Royal Mencap Society

Mencap North East Domiciliary Care Agency

GoodRated 9 Jan 2018Home care · Gateshead

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Outstanding

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

21 findings

Note12 Dec 2025
Service regularly complimented by healthcare professionals on engagement and support quality
Note12 Dec 2025
Person-centred culture promoted by registered managers; people and families actively involved in care discussions
Note12 Dec 2025
Strong community links and partnership working with other agencies to improve people's health outcomes
Note12 Dec 2025
Electronic oversight systems enabling executive and management scrutiny of service operations
Note12 Dec 2025
Sufficient staffing levels to meet people's needs throughout day and night and spend meaningful time with individuals
Note12 Dec 2025
Safe recruitment practices including people using the service being involved in interviewing new recruits
Note12 Dec 2025
Effective infection prevention and control systems reflecting current guidance
Note12 Dec 2025
Medicines managed safely with staff trained and assessed as competent in medicines administration
Note12 Dec 2025
Detailed, tailored risk assessments in place; staff effectively planned for all potential risks
Note12 Dec 2025
People supported to have maximum choice and control; staff communicated in ways meeting individual needs

Note12 Dec 2025
Staffing and recruitment
Note12 Dec 2025
Learning lessons when things go wrong
Note12 Dec 2025
Preventing and controlling infection
Note12 Dec 2025
Using medicines safely
Note12 Dec 2025
Systems and processes to safeguard people from the risk of abuse
Note12 Dec 2025
Assessing risk, safety monitoring and management

Note12 Dec 2025
Working in partnership with others
Note12 Dec 2025
Managers and staff clear about roles, quality performance, risks and regulatory requirements
Note12 Dec 2025
Continuous learning and improving care
Note12 Dec 2025
Engaging and involving people using the service, the public and staff
Note12 Dec 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering