Note29 Sept 2023
Staff felt well supported and wanted to work permanently for the provider.
Note29 Sept 2023
Provider invested in new electronic systems, a new training provider, and joined Skills for Care following inspection.
Note29 Sept 2023
Positive feedback received from relatives about care quality and staff responsiveness.
Note29 Sept 2023
The provider and manager worked in partnership with other healthcare professionals to meet people's needs.
Note29 Sept 2023
Staff were provided with PPE and care plans included reminders on hand hygiene to promote good infection control.
Note29 Sept 2023
Staff recognised the importance of keeping people safe from the risk of abuse and safeguarding concerns were reported to the local authority and CQC.
minorstaff_training29 Sept 2023
Staff weren't attending training even though we would book it, and there were gaps in staff training records.
moderateleadership29 Sept 2023
At the time of the inspection, there was no registered manager in post.
moderatestaff_competency29 Sept 2023
The manager advised us that spot checks of staff competencies to administer people's medicines were carried out. However, there were no records of these checks.
moderateconsent_capacity29 Sept 2023
Improvements were needed to ensure statements regarding people's mental capacity were supported by mental capacity assessments.
moderatecare_planning29 Sept 2023
Improvements were needed to ensure people's assessments were reviewed following changes in their health, to ensure they remained relevant and up to date.
moderaterecord_keeping29 Sept 2023
Records relating to staff employed were not always stored securely. Spot checks of staff practice and their competency were kept in people's homes and not the registered office location.
criticalgovernance29 Sept 2023
Audits and governance processes of the safety and quality of care were either not in place or operating effectively.