Operated by Knighton Manor Limited

Holmwood Gardens Domiciliary Care Services

GoodRated 2 Feb 2026Home care · Leicester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note30 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note30 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Sept 2022
The Mental Capacity Act and consent
Note30 Sept 2022
Supporting people to live healthier lives and access healthcare services
Note30 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note30 Sept 2022
Staff support: induction, training, skills and experience

Note30 Sept 2022
A new incident analysis system introduced in July 2022 had already produced positive outcomes for one person.
Note30 Sept 2022
Where people lacked mental capacity, appropriate MCA assessments and best interest decisions had been made with relevant parties.
Note30 Sept 2022
Communication passports and easy read information were used to support people's individual communication needs.
Note30 Sept 2022
People were supported with their healthcare needs, including attending appointments and working positively with external health and social care professionals.
Note30 Sept 2022
Effective infection prevention and control practices were in place, including PPE, COVID-19 risk assessments and regular testing.
Note

Note30 Sept 2022
End of life care and support
Note30 Sept 2022
Improving care quality in response to complaints or concerns
Note30 Sept 2022
Supporting people to develop and maintain relationships and avoid social isolation
Note30 Sept 2022
Meeting people's communication needs
Note30 Sept 2022
Planning personalised care to ensure people have choice and control

Note30 Sept 2022
Learning lessons when things go wrong
Note30 Sept 2022
Preventing and controlling infection
Note30 Sept 2022
Using medicines safely
Note30 Sept 2022
Staffing and recruitment
Note30 Sept 2022
Assessing risk, safety monitoring and management
Note30 Sept 2022
Systems and processes to safeguard people from the risk of abuse

Note30 Sept 2022
Working in partnership with others
Note30 Sept 2022
Engaging and involving people using the service, the public and staff
Note30 Sept 2022
How the provider understands and acts on the duty of candour
Note30 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Sept 2022
Managers and staff being clear about their roles, quality performance, risks and regulatory requirements