Requires improvement

Kings Hill

Chatham, ME5 · Established 18/0 · Operated by CRW Consultancy Ltd

A CQC-regulated home-care provider serving Chatham, registered since 18/0. Rated Requires improvement at its most recent CQC inspection (16/03/2022).

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What the CQC found

The five questions inspectors ask, and how Kings scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Staff supported people to access healthcare services in a timely manner”
CQC inspection report, Apr 2022

“Accessible Information Standard followed with easy-read documents available”
CQC inspection report, Apr 2022

“Improvements in infection control with staff trained in PPE and covid-19 procedures”
CQC inspection report, Apr 2022

Inspection history

The trajectory matters as much as the latest rating.

Apr 2022
Requires improvement
Kings Hill improved out of Special Measures from Inadequate to Requires Improvement, but continuing breaches were found in medicines management (including unaddressed emollient fire risk), staff recruitment, and governance, alongside no registered manager in p…
Mar 2022
Inadequate
Kings Hill was rated Inadequate overall and placed in special measures due to widespread shortfalls in leadership, governance, risk management, medicines, recruitment and person-centred care, with multiple continued breaches of regulations. The service had no…
Oct 2021
Not rated
Oct 2021
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Kings does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at ME5 8XG in Chatham. Service area not formally published; we recommend asking the agency directly when requesting a quote.

ME5

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