Operated by CRW Consultancy Ltd

Kings Hill

Requires improvementRated 16/03/2022Home care · Chatham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note9 Apr 2022
Ensuring people are well treated and supported; equality and diversity
Note9 Apr 2022
Respecting and promoting people's privacy, dignity and independence

Note9 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note9 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note9 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note9 Apr 2022
Staff support: induction, training, skills and experience
Note9 Apr 2022
Supporting people to live healthier lives, access healthcare services and support

Note9 Apr 2022
Staff supported people to access healthcare services in a timely manner
Note9 Apr 2022
Accessible Information Standard followed with easy-read documents available
Note9 Apr 2022
Improvements in infection control with staff trained in PPE and covid-19 procedures
Note9 Apr 2022
New risk assessment tool in place to identify and assess risks to people's care
Note9 Apr 2022
Good communication between staff, family and friends ensuring continuity of care
Note9 Apr 2022
Staff treated people with dignity and respect; people reported being happy with their care

Note9 Apr 2022
Meeting people's communication needs
Note9 Apr 2022
Improving care quality in response to complaints or concerns
Note9 Apr 2022
End of life care and support
Note9 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note9 Apr 2022
Working in partnership with others
Note9 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note9 Apr 2022
Duty of candour
Note9 Apr 2022
Engaging and involving people using the service, the public and staff
Note9 Apr 2022
Continuous learning and improving care
Note9 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements