Exemplar Homecare Limited

GoodRated 8 Mar 2019Home care · Mansfield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note3 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note3 Apr 2022
Ensuring people are well treated and supported; equality and diversity

Note3 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note3 Apr 2022
Staff working with other agencies to provide consistent, effective, timely care
Note3 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Apr 2022
Staff support: induction, training, skills and experience
Note3 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Apr 2022
Staff worked in partnership with GPs, dentists, falls teams and occupational therapists
Note3 Apr 2022
New staff were accompanied on first visits to put people at ease, and recruitment included appropriate vetting
Note3 Apr 2022
Registered manager was approachable, open to feedback and understood regulatory responsibilities including duty of candour
Note3 Apr 2022
Complaints were handled in line with the provider's policy and dealt with immediately to families' satisfaction
Note3 Apr 2022
Care records were person-centred, including life history, hobbies, religious beliefs and communication needs
Note

Note3 Apr 2022
End of life care and support
Note3 Apr 2022
Improving care quality in response to complaints or concerns
Note3 Apr 2022
Meeting people's communication needs
Note3 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Apr 2022
Working in partnership with others
Note3 Apr 2022
Engaging and involving people using the service, the public and staff, continuous learning and development
Note3 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note3 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info