Operated by Kore Associates Limited

Bluebird Care West Dorset

GoodRated 6 Mar 2023Home care · Weymouth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

17 findings

Note3 Jun 2023
Positive feedback from health and social care professionals on partnership working
Note3 Jun 2023
Good community engagement including dementia awareness workshops and local charity support
Note3 Jun 2023
Highly positive staff culture with visible, approachable and supportive leadership
Note3 Jun 2023
Effective governance with multi-layered audits, accident/incident analysis and reflective learning
Note3 Jun 2023
Strong safeguarding culture with staff confident to raise concerns internally and externally
Note3 Jun 2023
Medicines management safe with trained and competency-assessed staff and electronic recording system
Note3 Jun 2023
Risk assessments improved since last inspection; risks identified, assessed and mitigated with clear staff instructions
minorrecord_keeping3 Jun 2023
we found staff employment histories were not explored fully as required by the regulations and the providers policy. The manager took immediate action to rectify this during the inspection

Note3 Jun 2023
Preventing and controlling infection
Note3 Jun 2023
Using medicines safely
Note3 Jun 2023
Systems and processes to safeguard people from the risk of abuse
Note3 Jun 2023
Staffing and recruitment
Note3 Jun 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note3 Jun 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note3 Jun 2023
How the provider understands and acts on the duty of candour
Note3 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note3 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info