Operated by Adina Home Care Services Ltd

Adina Home Care Services

GoodRated 7 Aug 2024Home care · Pinner

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Dec 2022
Ensuring people are well treated; respecting equality and diversity; supporting people to express their views
Note22 Dec 2022
Respecting and promoting people's privacy, dignity and independence

Note22 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Dec 2022
Assessing people's needs and choices; delivering care in line with standards
Note22 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note22 Dec 2022
Staff working with other agencies; supporting people to access healthcare
Note22 Dec 2022
Staff support: induction, training, skills and experience

Note22 Dec 2022
People's needs and protected characteristics were assessed under the Equalities Act 2010, including support for same-gender care preferences.
Note22 Dec 2022
The service worked in partnership with a range of health and social care agencies including GPs, district nurses and pharmacists.
Note22 Dec 2022
People were supported to have maximum choice and control; consent was obtained before any task was carried out.
Note22 Dec 2022
People's privacy and dignity were respected and care plans were individualised, reflecting preferences, likes and dislikes.
Note22 Dec 2022
Infection prevention and control policies were in line with national guidance and staff had access to adequate PPE.
Note

Note22 Dec 2022
End of life care and support
Note22 Dec 2022
Improving care quality in response to complaints or concerns
Note22 Dec 2022
Meeting people's communication needs; planning personalised care

Note22 Dec 2022
Preventing and controlling infection
Note22 Dec 2022
Using medicines safely
Note22 Dec 2022
Assessing risk, safety monitoring and management
Note22 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note22 Dec 2022
Learning lessons when things go wrong
Note22 Dec 2022
Staffing and recruitment

Note22 Dec 2022
How the provider understands and acts on the duty of candour
Note22 Dec 2022
Continuous learning and improving care; engaging people and staff; working in partnership
Note22 Dec 2022
Managers and staff clear about roles; understanding quality, performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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