Operated by Aspire Healthcare Limited

Aspire Supported Living

GoodRated 20/11/2019Home care · Newcastle Upon Tyne

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note2 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note2 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note2 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note2 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Dec 2022
Staff support: induction, training, skills and experience
Note2 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Dec 2022
Provider maintained open and honest communication with people and relatives when things went wrong.
Note2 Dec 2022
Service improved from overall Requires Improvement to Good since last inspection.
Note2 Dec 2022
Personalised care delivered reflecting individual preferences, communication needs and goals.
Note2 Dec 2022
People supported to access healthcare professionals, community activities and maintain family ties.
Note2 Dec 2022
Care and support plans reviewed monthly; people's needs assessed prior to using the service.
Note2 Dec 2022

Note2 Dec 2022
End of life care and support
Note2 Dec 2022
Improving care quality in response to complaints or concerns
Note2 Dec 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note2 Dec 2022
Meeting people's communication needs
Note2 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 Dec 2022
Working in partnership with others
Note2 Dec 2022
Engaging and involving people using the service, the public and staff
Note2 Dec 2022
How the provider understands and acts on the duty of candour
Note2 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note2 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements