Operated by A2L Care Services Limited

A2L Care Services

GoodRated 11 Jan 2018Home care · Leicester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note29 Jan 2020
Strong culture of openness, transparency and staff feeling well-supported
Note29 Jan 2020
Effective quality assurance systems including satisfaction surveys and quality questionnaires
Note29 Jan 2020
Registered manager worked hands-on alongside staff as a positive role model
Note29 Jan 2020
People and relatives involved in care planning and regular care reviews
Note29 Jan 2020
Consistent staff allocation fostering trust and positive relationships with people
Note29 Jan 2020
Staff received comprehensive induction including care certificate and ongoing training
Note29 Jan 2020
Medicines managed safely with accurate MAR completion and thorough auditing
Note29 Jan 2020
Safe recruitment practices including DBS checks, references and proof of identification
Note29 Jan 2020
Personalised risk assessments in place and regularly reviewed as needs changed
Note29 Jan 2020
People felt safe and staff demonstrated thorough understanding of safeguarding procedures