Operated by Abacus Care Solutions Ltd

Abacus Care Solutions LTD

GoodRated 26/05/2023Home care · Bournemouth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

18 findings

Note26 May 2023
People and relatives actively involved in care planning and given opportunities to provide feedback
Note26 May 2023
Duty of candour understood and implemented by the registered manager
Note26 May 2023
Effective partnership working with health and social care professionals, who praised responsiveness and professionalism
Note26 May 2023
Positive, open culture with staff feeling valued, heard and well supported by management
Note26 May 2023
Robust quality assurance programme including audits of medicines, care plans, incidents, complaints and training
Note26 May 2023
Strong infection control practices with adequate PPE supply and trained staff
Note26 May 2023
Safe recruitment practices including enhanced DBS checks were consistently followed
Note26 May 2023
Medicines were managed and administered safely by appropriately trained staff
Note26 May 2023
Personalised, detailed risk assessments covering all areas of potential risk guided staff in supporting people safely
Note26 May 2023
People and relatives consistently reported feeling safe and satisfied with care delivered by a regular, familiar staff team

Note26 May 2023
Preventing and controlling infection
Note26 May 2023
Staffing and recruitment
Note26 May 2023
Assessing risk, safety monitoring and management; learning lessons when things go wrong
Note26 May 2023
Systems and processes to safeguard people from the risk of abuse

Note26 May 2023
Managers and staff being clear about their roles; continuous learning and improving care
Note26 May 2023
How the provider understands and acts on the duty of candour
Note26 May 2023
Working in partnership with others
Note26 May 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info