Operated by Nurse Plus and Carer Plus (UK) Limited

Nurseplus UK - Bournemouth

GoodRated 27/07/2022Home care · Bournemouth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

18 findings

Note27 Jul 2022
Service worked in partnership with health and social care professionals
Note27 Jul 2022
Staff felt valued, supported and empowered
Note27 Jul 2022
Quality assurance audits, monthly manager audits, and spot checks in place
Note27 Jul 2022
Open and honest management with clear understanding of duty of candour
Note27 Jul 2022
Effective infection prevention and control with PPE consistently used
Note27 Jul 2022
Robust recruitment checks including references, health screening and DBS
Note27 Jul 2022
Detailed risk assessments linked to care plans and protocols
Note27 Jul 2022
Staff knew how to recognise signs of abuse and how to raise safeguarding concerns
Note27 Jul 2022
Sufficient staffing levels with improved travel time between visits and electronic log-in/out monitoring
Note27 Jul 2022
Medicines managed safely with electronic medicine administration system providing instant alerts for late or missed medicines

Note27 Jul 2022
Preventing and controlling infection
Note27 Jul 2022
Staffing and recruitment
Note27 Jul 2022
Assessing risk, safety monitoring and management, learning lessons when things go wrong
Note27 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note27 Jul 2022
Using medicines safely

Note27 Jul 2022
Engaging and involving people, continuous learning and working in partnership with others
Note27 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering; duty of candour
Note27 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info