Requires improvement

Crescent Office

Southsea, PO4 · Established 30/0 · Operated by Crescent Community Care Services Limited

A CQC-regulated home-care provider serving Southsea, registered since 30/0. Rated Requires improvement at its most recent CQC inspection (Jan 2025).

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What the CQC found

The five questions inspectors ask, and how Crescent scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“People were supported to access healthcare services and staff coordinated with external professionals effectively.”
CQC inspection report, Oct 2021

“The registered manager and co-director were described as approachable, open and caring by people and relatives.”
CQC inspection report, Oct 2021

“Staff understood infection control procedures and used appropriate personal protective equipment.”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Dec 2025
Not rated
Date of Assessment: 23 July to 8 August 2025. We carried out this inspection partly due to concerns about staffing, care provision, the provider’s responses to concerns, and the length of time since the last inspection. We found 3 breaches of the legal regulat…
Oct 2021
Good
Crescent Office improved from 'Requires improvement' to 'Good' across all five key questions, having successfully remediated all prior regulatory breaches relating to medicines management, staff training, MCA compliance, and governance. One minor improvement a…
Oct 2021
Requires improvement
Crescent Office received an overall rating of Requires Improvement at its first inspection under this registration, with four regulatory breaches identified across medicines management, consent/MCA compliance, staffing support, and governance. While staff were…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Crescent does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at PO4 9BZ in Southsea. Service area not formally published; we recommend asking the agency directly when requesting a quote.

PO4

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