Operated by Cura-Care Yorkshire Limited

Cura-Care Yorkshire Ltd

GoodRated 12 Aug 2021Home care · Doncaster

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note3 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note3 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Apr 2022
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note3 Apr 2022
Staff working with other agencies; supporting people to access healthcare
Note3 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Apr 2022
Staff support: induction, training, skills and experience
Note3 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Apr 2022
Strong partnership working with GPs, district nurses and local authority
Note3 Apr 2022
Open and transparent culture with clear understanding of Duty of Candour and statutory notifications
Note3 Apr 2022
Effective governance, audits and quality monitoring by the registered manager
Note3 Apr 2022
Kind, caring staff respecting dignity, privacy, independence and cultural/spiritual needs
Note3 Apr 2022
Person-centred, personalised care plans regularly reviewed and updated

Note3 Apr 2022
End of life care and support
Note3 Apr 2022
Improving care quality in response to complaints or concerns
Note3 Apr 2022
Supporting people to develop and maintain relationships and avoid social isolation
Note3 Apr 2022
Meeting people's communication needs
Note3 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Apr 2022
Working in partnership with others
Note3 Apr 2022
Engaging and involving people using the service, the public and staff
Note3 Apr 2022
How the provider understands and acts on the duty of candour
Note3 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note3 Apr 2022
Continuous learning and improving care
Note3 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements