Note18 Jan 2024
People received consistent care from a small, familiar team of staff, contributing to trust and safety.
Note18 Jan 2024
People were supported under MCA principles and appropriate legal authorisations were in place where needed.
Note18 Jan 2024
The service worked effectively in partnership with other professionals and agencies for coordinated care.
Note18 Jan 2024
The registered manager promoted an open, positive culture with regular audits, spot checks and responsive leadership.
Note18 Jan 2024
Staff used a mobile app to access and record care information, enabling relatives to monitor care in real time.
Note18 Jan 2024
Safe recruitment practices including DBS checks and references were consistently followed.
Note18 Jan 2024
Medicines were administered safely using electronic records, with regular competence assessments for staff.
Note18 Jan 2024
People felt safe and staff had a thorough understanding of safeguarding, recognising and reporting abuse appropriately.
minorcommunication_with_families18 Jan 2024
Some people and relatives said communication could be improved, whilst the majority felt communication was good.
minorcare_planning18 Jan 2024
Staff could describe people's risks, needs and preferences in good detail, but these were not always captured in people's care plans in as much detail as needed, and care plans were not always consist…
Note30 Oct 2021
Annual quality assurance surveys completed by people, relatives, staff and stakeholders
Note30 Oct 2021
Complaints recorded and responded to appropriately with robust communication systems
Note30 Oct 2021
Accessible information policy in place with materials available in alternative formats
Note30 Oct 2021
Effective audit programme including spot checks that identified and addressed issues
Note30 Oct 2021
Registered manager demonstrated sound understanding of capacity and consent
Note30 Oct 2021
Person-centred care plans reviewed regularly with involvement of people and relatives
Note30 Oct 2021
Regular supervisions and appraisals provided opportunities for staff development
Note30 Oct 2021
New staff supported by dedicated 'care coaches' during an extended induction period
Note30 Oct 2021
Staff trained in safeguarding, MCA, infection control, first aid, and moving and handling
Note30 Oct 2021
Personalised risk assessments in place covering a range of everyday risks
Note30 Oct 2021
Robust recruitment process including DBS checks, references, and proof of identity
Note30 Oct 2021
Medicines administered safely with regular audits and staff competency checks