Operated by Housing 21

Housing 21 - Goldfield Court

GoodRated 30/03/2023Home care · West Bromwich

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

25 findings

Other

Note30 Mar 2023
The service worked in partnership with health and social care professionals effectively.
Note30 Mar 2023
Staff were described as caring, compassionate, and knowledgeable about the people they supported.
Note30 Mar 2023
People were supported in line with MCA principles and appropriate legal authorisations were in place.
Note30 Mar 2023
Incidents and accidents were reviewed and action plans put in place to reduce reoccurrence.
Note30 Mar 2023
The registered manager promoted an open and honest culture and was responsive to inspection feedback.
Note30 Mar 2023
Staff received supervision and annual appraisals supporting professional development.
Note30 Mar 2023
Risk assessments were detailed, up to date, and guided staff in supporting people safely.
Note30 Mar 2023
People felt safe and staff demonstrated good understanding of safeguarding and whistleblowing protocols.
Note30 Mar 2023
Safe recruitment processes were in place including DBS checks, references, and proof of identity.
Note30 Mar 2023
Prescribed medication was administered safely and staff were trained and competency-checked regularly.
minorcare_planning30 Mar 2023
People had effective and robust support care plans in place, however, there were no care plans regarding individual protected characteristics.
moderatecultural_competency30 Mar 2023
The registered manager was not completing equality and diversity plans for people... Staff were not able to tell us how they could find information about people's religious or cultural needs within pe…
moderateend_of_life_care30 Mar 2023
The registered manager was not completing end of life discussions or documentation with people. Care staff could not be certain of processes to follow in the event of a person's life ending unexpected…
moderateperson_centred_care30 Mar 2023
Three people told us they were dissatisfied with the level of choice the provider was giving them regarding ordering medication from their own choice of pharmacy.

safe

Note30 Mar 2023
Learning lessons when things go wrong
Note30 Mar 2023
Preventing and controlling infection
Note30 Mar 2023
Staffing and recruitment
Note30 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note30 Mar 2023
Assessing risk, safety monitoring and management
Note30 Mar 2023
Using medicines safely

well_led

Note30 Mar 2023
Working in partnership with others
Note30 Mar 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note30 Mar 2023
How the provider understands and acts on the duty of candour
Note30 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements