Operated by Premier Care Limited

Premier Care - Bradford Branch

GoodRated 10 Aug 2025Home care · Shipley

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

19 findings

Other

Note7 Dec 2022
Registered manager promoted a positive, person-centred culture and was described as approachable and supportive
Note7 Dec 2022
Electronic call monitoring implemented to ensure call times could be monitored
Note7 Dec 2022
Staff received regular supervision, spot checks and a detailed induction with shadowing opportunities
Note7 Dec 2022
Risk assessments covering mobility, nutrition, environment and mental/physical health were in place and regularly reviewed
Note7 Dec 2022
Safeguarding processes were effective; staff understood how to recognise and report abuse
Note7 Dec 2022
Recruitment checks were robust and sufficient staffing levels were maintained
Note7 Dec 2022
People and relatives reported feeling safe and described staff as kind and respectful
Note7 Dec 2022
Registered manager responded promptly to inspection findings, carrying out an audit and scheduling refresher medication training
minorincident_learning7 Dec 2022
The service had a system for recording and monitoring accidents and incidents. This could be improved to ensure near-miss situations were also captured.
minormissed_or_late_visits7 Dec 2022
we received mixed feedback about the timings of the calls and people were not always informed if calls were going to be late. One relative said, 'The times of the calls are quite mixed up and varied.'
criticalgovernance7 Dec 2022
Audits and checks were in place. However, they had failed to identify the shortfalls...relating to the safe management of medication. This was the third consecutive inspection where the provider had f…
criticalmedication_management7 Dec 2022
gaps in signatures on Medicines Administration Records...time of administration was not always recorded...not assured there was the prescribed gap between doses which put people at risk of harm.

safe

Note7 Dec 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong; Preventing and controlling infection
Note7 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note7 Dec 2022
Staffing and recruitment
Note7 Dec 2022
Using medicines safely

well_led

Note7 Dec 2022
Continuous learning and improving care; Working in partnership with others
Note7 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note7 Dec 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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