B-Hope and Care Services Ltd

GoodRated 22/03/2019Home care · Leicester

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Other

Note21 Jun 2019
End of life wishes were discussed and recorded as part of care planning.
Note21 Jun 2019
The general manager received an award for acting as a positive ambassador for care services.
Note21 Jun 2019
The registered manager was passionate, visible and regularly engaged with people, relatives and staff to drive improvements.
Note21 Jun 2019
People were matched with staff from similar cultural backgrounds to meet religious and cultural needs.
Note21 Jun 2019
Staff induction was based on the Care Certificate with competency-assessed medicines training before administration.
Note21 Jun 2019
Medicines were administered safely and as prescribed, with daily records maintained by staff.
Note21 Jun 2019
People and relatives reported no missed or significantly late calls and felt safe with the service.
Note21 Jun 2019
Staff demonstrated strong safeguarding knowledge and robust recruitment processes including DBS checks were in place.
minorgovernance21 Jun 2019
The registered manager had not yet developed a policy to demonstrate how they met the Accessible Information Standard, which came into force in August 2016.
minorcare_planning21 Jun 2019
We found one care plan did not include the detailed information provided to us by staff to support personalised care.
minorsupervision_appraisal21 Jun 2019
The registered manager did not keep a record of formal supervisions with staff. They told us they would implement this following our inspection.
minormedication_management21 Jun 2019
Where people were prescribed topical medicines, such as creams, there was no written guidance to advice staff on the correct area of application.