Good

ACS

Milton Keynes, MK6 · Established 17/0 · Operated by A C S Care Services Ltd

A CQC-regulated home-care provider serving Milton Keynes, registered since 17/0. Rated Good at its most recent CQC inspection (19/09/2023).

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What the CQC found

The five questions inspectors ask, and how ACS scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Electronic medicines recording system in use for some people, with plans to expand to all service users for real-time monitoring”
CQC inspection report, Sept 2023

“Risk assessments and care plans were comprehensive, reviewed annually and updated as needed, involving people and their representatives”
CQC inspection report, Sept 2023

“Provider participated in innovative local authority/NHS pilot projects, including medicines, end of life care and urgent support, receiving exceptional feedback from health professionals”
CQC inspection report, Sept 2023

Inspection history

The trajectory matters as much as the latest rating.

Sept 2023
Good
ACS Care Services is rated Good overall following a focused inspection of Safe and Well-led on 24–25 August 2023, an improvement from Requires Improvement in Safe at the previous inspection. The service demonstrates strong safeguarding, risk management and lea…
Jan 2021
Requires improvement
ACS Care Services Ltd requires improvement overall, with governance systems failing to resolve persistent dissatisfaction around inconsistent care staff and late visit timings despite audit processes being in place, and medication administration records not be…
Jan 2020
Requires improvement
ACS Care Services Ltd was rated Requires Improvement overall at its June 2016 inspection, with breaches of Regulation 17 due to inadequate governance systems, failure to notify CQC of safeguarding concerns, and inconsistent recruitment procedures. The service…
Jan 2020
Good
ACS Care Services Ltd was rated overall Good at its August 2017 inspection, having sustained improvements from a previous Requires Improvement rating, but remained Requires Improvement for Safe due to insufficient travel time between calls causing persistent l…
Dec 2016
Requires improvement
This focused follow-up inspection of ACS Care Services Ltd found that the provider had addressed a breach of Regulation 17 by strengthening quality assurance systems and resuming timely CQC notifications. The well-led rating remains Requires Improvement as a l…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What ACS does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at MK6 2EW in Milton Keynes. Service area not formally published; we recommend asking the agency directly when requesting a quote.

MK6

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