We Care Agency Ltd

GoodRated 19/09/2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note19 Sept 2023
Effective infection control practices were observed, with staff wearing appropriate PPE consistently.
Note19 Sept 2023
The registered manager maintained partnership working with local authority managers and other health and social care professionals.
Note19 Sept 2023
Regular staff team meetings and weekly workshops promoted continuous learning, including topic-specific sessions such as diabetes care.
Note19 Sept 2023
The registered manager engaged proactively with people via surveys, phone calls, and home visits to monitor quality.
Note19 Sept 2023
People and relatives gave consistently positive feedback about staff being caring, punctual, and respectful of dignity and independence.
Note19 Sept 2023
Care workers completed the Care Certificate on induction and received regular supervision and yearly appraisals.
Note19 Sept 2023
Staff were safely recruited with DBS checks, employment history reviews, and reference checks.
Note19 Sept 2023
People felt safe and staff demonstrated clear knowledge of safeguarding responsibilities, including annual competency assessments.
minormedication_management19 Sept 2023
The medication competency testing forms were not always person centred in relation to the people supported by care staff.
moderateconsent_capacity19 Sept 2023
We found in 3 instances people's consent to care had not been obtained in line with the principles of the MCA.