Operated by Bella Home Care Ltd

Bella Home Care

GoodRated 25/02/2023Home care · Leamington Spa

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

24 findings

Note25 Feb 2023
Previous breach of Regulation 17 remedied; audit systems strengthened
Note25 Feb 2023
Registered manager working in partnership with district nurses, GPs and fire authority
Note25 Feb 2023
Positive staff culture with recognition schemes and supportive management
Note25 Feb 2023
PPE worn on all care calls including face masks as good practice
Note25 Feb 2023
Staff recognised signs of abuse and knew how to report concerns
Note25 Feb 2023
Risk assessments improved since last inspection with guidance available to staff at each care call
Note25 Feb 2023
Medicines administered safely with MAR records and body maps; competency checks conducted
Note25 Feb 2023
Safe recruitment practices including DBS checks and references
Note25 Feb 2023
Sufficient staffing levels with regular consistent staff teams known to people
Note25 Feb 2023
No recorded missed care calls; people notified when staff running late
minorrecord_keeping25 Feb 2023
Risk information was written into each care call schedule, rather than a specific risk assessment...registered manager agreed to complete separate risk assessments.
moderategovernance25 Feb 2023
some checks were not always completed promptly...they decided to back date all of the checks to 2021. This meant current audits were delayed by 3 months.

Note25 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note25 Feb 2023
Learning lessons when things go wrong
Note25 Feb 2023
Preventing and controlling infection
Note25 Feb 2023
Systems and processes to safeguard people from the risk of abuse
Note25 Feb 2023
Staffing and recruitment
Note25 Feb 2023
Using medicines safely
Note

Note25 Feb 2023
Continuous learning and improving care; Working in partnership with others
Note25 Feb 2023
Engaging and involving people using the service, the public and staff
Note25 Feb 2023
How the provider understands and acts on the duty of candour
Note25 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note25 Feb 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements