Hilton Nursing Partners Limited

OutstandingRated 17/02/2018Home care · Ashford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Outstanding

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

20 findings

Note12 Apr 2023
Recognised externally through awards, including a staff member invited to Downing Street for care recognition
Note12 Apr 2023
Staff went above and beyond, including re-integrating isolated people into their communities and supporting numeracy/literacy skills
Note12 Apr 2023
Provider worked with government on ethical overseas recruitment systems to share good practice nationally
Note12 Apr 2023
Electronic medicines records with automated alerts enabled proactive error detection and safe administration
Note12 Apr 2023
Daily staffing assessments ensured sufficient staff before accepting new care packages
Note12 Apr 2023
Staff supported to grow through structured promotion scheme, resulting in low turnover and consistent care
Note12 Apr 2023
Innovative stroke discharge pathway developed in partnership with NHS and local authority, achieving excellent outcomes
Note12 Apr 2023
Exceptional leadership with an open, fair culture driving high-quality, person-centred care and continuous innovation

Note12 Apr 2023
Preventing and controlling infection
Note12 Apr 2023
Using medicines safely
Note12 Apr 2023
Staffing and recruitment
Note12 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note12 Apr 2023
Learning lessons when things go wrong
Note12 Apr 2023
Assessing risk, safety monitoring and management

Note12 Apr 2023
How the provider understands and acts on the duty of candour
Note12 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note12 Apr 2023
Working in partnership with others
Note12 Apr 2023
Continuous learning and improving care
Note12 Apr 2023
Engaging and involving people using the service, the public and staff
Note12 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering