Pinnacle Cares For You Limited

GoodRated 13/12/2023Home care · Newcastle Upon Tyne

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

18 findings

Note13 Dec 2023
People's protected characteristics and cultural beliefs were considered and respected
Note13 Dec 2023
Staff felt valued, supported, and involved in how the service was run
Note13 Dec 2023
Effective quality assurance systems with real-time electronic analysis
Note13 Dec 2023
Strong partnership working with health and social care professionals
Note13 Dec 2023
Registered manager proactively analysed data to identify patterns and trends
Note13 Dec 2023
Open, learning culture where errors were used as opportunities for improvement
Note13 Dec 2023
Medicines managed safely with regular staff competency checks
Note13 Dec 2023
Electronic call monitoring system effectively prevented missed or late visits
Note13 Dec 2023
Continuity of care from a consistent core team of carers who knew people well

Note13 Dec 2023
Using medicines safely
Note13 Dec 2023
Staffing and recruitment
Note13 Dec 2023
Assessing risk, safety monitoring and management
Note13 Dec 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note13 Dec 2023
How the provider understands and acts on the duty of candour
Note13 Dec 2023
Continuous learning and improving care; Working in partnership with others
Note13 Dec 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note13 Dec 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note13 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering