Operated by Homecare Direct Limited

Home Care Direct

GoodRated 29/03/2023Home care · Chesterfield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

19 findings

Note29 Mar 2023
Service worked in partnership with GPs, district nurses and local authorities to support people's health and safety.
Note29 Mar 2023
Management team gathered and acted on feedback from people and staff to drive continuous improvement.
Note29 Mar 2023
People empowered to make choices and direct their own care, including involvement in creating care plans.
Note29 Mar 2023
Medicines managed safely with regular audits, direct observation of practice and clear PRN guidance.
Note29 Mar 2023
Each person supported by a small, specifically recruited team of personal assistants with people involved in selection.
Note29 Mar 2023
Risks were assessed and care plans regularly reviewed and updated with detailed monitoring and preventative actions.
Note29 Mar 2023
People were protected from the risk of abuse and felt safe; safeguarding incidents correctly reported, recorded and investigated.
minorrecord_keeping29 Mar 2023
we found some staff's recruitment files did not contain records of interviews which had been held to assess their suitability

Note29 Mar 2023
Learning lessons when things go wrong
Note29 Mar 2023
Preventing and controlling infection
Note29 Mar 2023
Using medicines safely
Note29 Mar 2023
Staffing and recruitment
Note29 Mar 2023
Assessing risk, safety monitoring and management
Note29 Mar 2023
Systems and processes to safeguard people from the risk of abuse

Note29 Mar 2023
Working in partnership with others
Note29 Mar 2023
Engaging and involving people using the service, the public and staff
Note29 Mar 2023
Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
Note29 Mar 2023
Continuous learning and improving care; duty of candour
Note29 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering