Operated by Integrity Care and Support Ltd

Integrity Care and Support

GoodRated 28/07/2022Home care · London

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note28 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note28 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note28 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note28 Jul 2022
Staff working with other agencies to provide consistent, effective, timely care
Note28 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note28 Jul 2022
Staff support: induction, training, skills and experience
Note28 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note28 Jul 2022
Positive feedback from people, relatives and health and social care professionals
Note28 Jul 2022
Provider worked within principles of the MCA and respected equality and diversity
Note28 Jul 2022
Robust quality assurance systems and observational spot-check visits
Note28 Jul 2022
Effective medicine management with competency checks and spot checks
Note28 Jul 2022
Strong, consistent relationships between people and regularly assigned support workers
Note28 Jul 2022
Person-centred care with detailed, individualised care plans regularly reviewed

Note28 Jul 2022
End of life care and support
Note28 Jul 2022
Improving care quality in response to complaints or concerns
Note28 Jul 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note28 Jul 2022
Meeting people's communication needs
Note28 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note28 Jul 2022
Using medicines safely
Note28 Jul 2022
Assessing risk, safety monitoring and management
Note28 Jul 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note28 Jul 2022
Staffing and recruitment
Note28 Jul 2022
Preventing and controlling infection

Note28 Jul 2022
Working in partnership with others
Note28 Jul 2022
Continuous learning and improving care
Note28 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note28 Jul 2022
Duty of candour
Note28 Jul 2022
Leaders and the culture they created promoted high-quality, person-centred care