Operated by Support Care Services Ltd

Support Care Services

GoodRated 22/08/2019Home care · Croydon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note3 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note3 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Apr 2022
Supporting people to live healthier lives, access healthcare services and support
Note3 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note3 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note3 Apr 2022
Staff support: induction, training, skills and experience

Note3 Apr 2022
Good partnership working with local authority and healthcare professionals
Note3 Apr 2022
Investment in new technology giving staff mobile access to care information
Note3 Apr 2022
Registered manager investigated events, incidents and complaints and shared learning with staff
Note3 Apr 2022
Staff treated people with dignity, respect and promoted independence
Note3 Apr 2022
People received consistent care from the same staff with whom they had developed good bonds
Note3 Apr 2022
All staff trained in MCA and associated codes of practice

Note3 Apr 2022
Improving care quality in response to complaints or concerns
Note3 Apr 2022
Meeting people's communication needs
Note3 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; end of life care and support

Note3 Apr 2022
Working in partnership with others
Note3 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note3 Apr 2022
Continuous learning and improving care
Note3 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info