Operated by GT Care (Wakefield) Ltd

The Acorns

GoodRated 14/12/2023Home care · Wakefield

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

25 findings

caring

Note8 Mar 2024
Respecting and promoting people's privacy, dignity and independence
Note8 Mar 2024
Supporting people to express their views and be involved in making decisions about their care
Note8 Mar 2024
Ensuring people are well treated and supported; respecting equality and diversity

Other

Note8 Mar 2024
Recommendations and advice from healthcare professionals were followed.
Note8 Mar 2024
Feedback was sought from stakeholders regularly and outcomes displayed as 'You said, we did.'
Note8 Mar 2024
People were well supported, treated with dignity and respect, and involved in decisions about their care.
Note8 Mar 2024
The registered manager had a system to monitor and review accidents and incidents to identify trends and mitigate future risks.
Note8 Mar 2024
Sufficient numbers of suitable staff were observed, and safe recruitment processes were operated.
Note8 Mar 2024
Staff received training in safeguarding and knew what action to take to keep people safe.
Note8 Mar 2024
People were supported to receive their medicines safely by staff who were trained and competent to administer medicines.
Note8 Mar 2024
Risks associated with people's care were identified and actions taken to minimise risk; support plans contained sufficient information for staff to safely manage risks.
moderategovernance8 Mar 2024
A range of quality audits had not always been instrumental in identifying or resolving the issues we found during our inspection. Systems and processes require embedding into practice.
minormedication_management8 Mar 2024
We found some minor recording issues and temperatures were not being recorded of storage areas. Following our inspection, the registered manager took action to address these issues.
minorrecord_keeping8 Mar 2024
During our inspection we found some minor recording issues and temperatures were not being recorded of storage areas.
moderateinfection_control8 Mar 2024
Staff were not consistently following safe infection prevention and control practices. We observed several staff wearing coats and/or long-sleeved clothing which presented a risk of cross infection.

safe

Note8 Mar 2024
Learning lessons when things go wrong
Note8 Mar 2024
Staffing and recruitment
Note8 Mar 2024
Systems and processes to safeguard people from the risk of abuse and avoidable harm
Note8 Mar 2024
Using medicines safely
Note8 Mar 2024
Assessing risk, safety monitoring and management
Note8 Mar 2024
Preventing and controlling infection

well_led

Note8 Mar 2024
Working in partnership with others
Note8 Mar 2024
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note8 Mar 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note8 Mar 2024
Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info