Good

Cera - Wiltshire

Devizes, SN10 · Established 07/0 · Operated by Cera Care Operations Limited

A CQC-regulated home-care provider serving Devizes, registered since 07/0. Rated Good at its most recent CQC inspection (25/02/2026).

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What the CQC found

The five questions inspectors ask, and how Cera scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Positive feedback from people and professionals about staff being kind, caring and person-centred”
CQC inspection report, Feb 2022

“Worked in partnership with hospices, MacMillan and community nurses for end of life care”
CQC inspection report, Feb 2022

“Staff felt well supported by supervisors with regular one-to-one meetings”
CQC inspection report, Feb 2022

Inspection history

The trajectory matters as much as the latest rating.

Feb 2026
Not rated
Cera Wiltshire is a homecare agency is registered to provide support to people living in their own homes. The service supports people living with dementia, people with learning disabilities, physical disabilities and sensory impairments. At the time of our ass…
Feb 2022
Requires improvement
Cera - Wiltshire was rated Requires Improvement following breaches of Regulations 12 (safe care and treatment), 17 (good governance) and 18 (staffing), driven by unsafe medicines management, late or inconsistent visits and ineffective audits. People felt safe…
Oct 2021
Requires improvement
Mears Help to Live at Home Wiltshire, a large domiciliary agency supporting approximately 900 people across Wiltshire, was rated Requires Improvement across all five key questions at its first inspection in October–November 2017. Key failures included unsafe m…
Dec 2020
Good
Cera - Wiltshire improved from Requires Improvement to Good across Safe, Responsive and Well-Led key questions, having resolved prior breaches of Regulations 12 and 17 through strengthened medicines management, personalised care planning, and more robust gover…
Jul 2019
Requires improvement
Mears Help to Live at Home Wiltshire received an overall rating of Requires Improvement for the second consecutive inspection, with breaches of Regulations 12 and 17 identified relating to unsafe medicines management, inadequate risk assessment, inconsistent v…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Cera does

✓Homecare agencies
✓Supported housing

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at SN10 2RT in Devizes. Service area not formally published; we recommend asking the agency directly when requesting a quote.

SN10

Comparable agencies nearby

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Beyond Dementia

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Arrow Care Services Limited

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