Note5 Feb 2022
Positive feedback from people and professionals about staff being kind, caring and person-centred
Note5 Feb 2022
Worked in partnership with hospices, MacMillan and community nurses for end of life care
Note5 Feb 2022
Service met the Accessible Information Standard
Note5 Feb 2022
Staff felt well supported by supervisors with regular one-to-one meetings
Note5 Feb 2022
96.6% of staff team had completed refresher training
Note5 Feb 2022
Contingency plan in place for high levels of COVID-19 staff absence
Note5 Feb 2022
Large stock of PPE with collection points and staff training on correct use
Note5 Feb 2022
Staff received safeguarding training and people reported feeling safe
Note5 Feb 2022
Safe recruitment systems with appropriate checks for new staff
minorcomplaints_handling5 Feb 2022
Improvements had been made to the complaints process following a complaint which had been made before our inspection and not been handled well.
moderateinfection_control5 Feb 2022
the testing was not mandatory, and staff were not required to inform the registered manager of the test's completion or the results.
criticalgovernance5 Feb 2022
the auditing systems in place were not sufficiently robust in identifying and addressing shortfalls in the service. This was a breach of Regulation 17, Good governance
moderateincident_learning5 Feb 2022
There had been regular errors with people's medicines and as a result, the staff involved had received additional training. However, there was no investigation as to why the errors were occurring.
moderateperson_centred_care5 Feb 2022
Much of the information about people's support, which staff documented in the communication logs, was task orientated and not person-centred.
criticalstaffing_levels5 Feb 2022
There were not always enough staff to ensure the reliability and efficiency of the service. This was particularly so at weekends or at times of staff sickness.
criticalmissed_or_late_visits5 Feb 2022
Timings of visits were inconsistent, and not always at a time to suit the person... one person who needed their teatime visit at 18.00, due to dietary needs, but some of their visits were documented a…