Operated by Life and Care Solutions Limited

Right at Home Tyneside

GoodRated 29/11/2022Home care · Newcastle Upon Tyne

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

25 findings

Note29 Nov 2022
Supporting people to express their views and be involved in making decisions
Note29 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Nov 2022
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note29 Nov 2022
Assessing people's needs and choices; delivering care in line with standards
Note29 Nov 2022
Staff support: induction, training, skills and experience

Note29 Nov 2022
Responsive to communication needs including non-digital preferences and language barriers.
Note29 Nov 2022
Effective safeguarding processes with confident, trained staff and no concerns raised by external professionals.
Note29 Nov 2022
Open, positive culture promoted by committed leadership with staff feeling well supported and valued.
Note29 Nov 2022
Person-centred care with continuity of care prioritised through consistent staff allocation.
Note29 Nov 2022
Strong training culture with dedicated in-house trainer and external clinicians supplementing mandatory training.
Note

Note29 Nov 2022
End of life care and support
Note29 Nov 2022
Improving care quality in response to complaints or concerns
Note29 Nov 2022
Meeting people's communication needs
Note29 Nov 2022
Planning personalised care to ensure people have choice and control

Note29 Nov 2022
Managers and staff clear about roles; duty of candour; working in partnership
Note29 Nov 2022
Promoting a positive culture; continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info