Operated by Lexwin Trading Ltd

Angels Place Health & Social Care

GoodRated 23/04/2022Home care · Orpington

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note23 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note23 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note23 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note23 Apr 2022
Staff support: induction, training, skills and experience
Note23 Apr 2022
Supporting people to live healthier lives, access healthcare services and support
Note23 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note23 Apr 2022
Effective quality monitoring through audits of care plans, medicines, safeguarding and training
Note23 Apr 2022
Open, supportive management culture with staff feeling valued and listened to
Note23 Apr 2022
Strong partnership working with GPs, district nurses and local authorities
Note23 Apr 2022
Staff worked within the principles of the Mental Capacity Act 2005
Note23 Apr 2022
Care plans were person centred and reflected individuals' physical, emotional, mental, social, cultural and religious needs
Note23 Apr 2022

Note23 Apr 2022
Improving care quality in response to complaints or concerns
Note23 Apr 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note23 Apr 2022
Meeting people's communication needs
Note23 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; end of life care and support

Note23 Apr 2022
Preventing and controlling infection
Note23 Apr 2022
Using medicines safely
Note23 Apr 2022
Staffing and recruitment
Note23 Apr 2022
Learning lessons when things go wrong
Note23 Apr 2022
Assessing risk, safety monitoring and management
Note23 Apr 2022
Systems and processes to safeguard people from the risk of abuse

Note23 Apr 2022
Working in partnership with others
Note23 Apr 2022
Managers and staff being clear about their roles; continuous learning and improving care
Note23 Apr 2022
Engaging and involving people using the service, the public and staff
Note23 Apr 2022
Planning and promoting person-centred, high-quality care and support with openness; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info