Note9 Dec 2023
Effective partnership working with local authority and other services to support people's health and wellbeing.
Note9 Dec 2023
Staff encouraged to develop skills and contribute to service improvements through regular staff meetings.
Note9 Dec 2023
People supported to maintain independence, participate in activities, cooking, shopping and community engagement.
Note9 Dec 2023
Strong management oversight with audits covering medicines management, personal finances and quality monitoring visits.
Note9 Dec 2023
Provider demonstrated duty of candour following a medicines error, writing to the person's family and taking corrective action.
Note9 Dec 2023
Positive, open, person-centred culture described by staff as working 'like one family'.
Note9 Dec 2023
Safe recruitment processes and sufficient staffing levels, including recent increases to day and night-time staffing.
Note9 Dec 2023
Staff had a good understanding of people's likes, dislikes and preferences, treating people with dignity and respect.
Note9 Dec 2023
People were safeguarded from abuse and avoidable harm with a clear safeguarding process in place.
minorstaffing_levels9 Dec 2023
The registered manager told us they were continuing to recruit, although were still reliant on agency staff.
minormedication_management9 Dec 2023
Following the inspection, we received anonymous concerns about a recent use of medicines. The registered manager investigated the matter.
minormedication_management9 Dec 2023
There were some minor issues with records relating to medicines. We spoke with the service delivery lead to address these.
Note30 Oct 2021
Staff demonstrated organisational values by enabling community participation and supporting people's independence
Note30 Oct 2021
Annual surveys and monthly keyworker meetings used to seek views of people using the service
Note30 Oct 2021
End-of-life planning ('When I die' plans) in place reflecting people's wishes
Note30 Oct 2021
Accessible communication approaches in place including easy read documents, pictorial formats and sign language support
Note30 Oct 2021
Effective quality monitoring systems including monthly audits, themed audits, regional manager visits and 'Validation' visits; rated 'green' by provider quality team
Note30 Oct 2021
Service successfully transitioned from care home to supported living, promoting greater independence for people
Note30 Oct 2021
Person-centred care plans regularly reviewed every three months, incorporating guidance from external professionals and NICE guidelines
Note30 Oct 2021
Staff trained and assessed as competent in medicines administration; no gaps in MAR records; signed up to STOMP-LD initiative
Note30 Oct 2021
Robust staff recruitment process including three references and DBS checks
Note30 Oct 2021
Sufficient staffing levels maintained consistently, including waking night staff arrangements for safe evacuation