Operated by Holmes Care Solutions Limited

Radfield Home Care Bexhill, Hastings & Battle

OutstandingRated 6 Jan 2022Home care · St. Leonards-on-sea

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Outstanding

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note1 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note1 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note1 Jun 2022
Staff support: induction, training, skills and experience
Note1 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Jun 2022
Supporting people to live healthier lives, access healthcare services and support
Note1 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note1 Jun 2022
Strong governance with regular audits, spot checks and clear understanding of duty of candour
Note1 Jun 2022
Engagement with local LGBTQ+ charity to promote equality, diversity and human rights
Note1 Jun 2022
Quarterly newsletters distributed to over 100,000 people promoting healthy ageing
Note1 Jun 2022
Consistent regular staff teams enabling people to feel like 'extended family'
Note1 Jun 2022
Robust recruitment with DBS checks, references and values-based recruitment process
Note1 Jun 2022
Strong community partnerships including intergenerational pen pal initiatives with schools and football clubs

Note1 Jun 2022
End of life care and support
Note1 Jun 2022
Improving care quality in response to complaints or concerns
Note1 Jun 2022
Meeting people's communication needs
Note1 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note1 Jun 2022
Supporting people to develop and maintain relationships to avoid social isolation

Note1 Jun 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour
Note1 Jun 2022
Engaging and involving people using the service, the public and staff
Note1 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Jun 2022
Working in partnership with others; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info