Operated by JACS Care Consultancy Ltd

JACS Care Offices

GoodRated 14/07/2022Home care · South Croydon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note14 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note14 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note14 Jul 2022
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note14 Jul 2022
Staff working with other agencies / supporting people to access healthcare
Note14 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note14 Jul 2022
Staff support: induction, training, skills and experience
Note14 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note14 Jul 2022
Quality monitoring via spot checks, shadowed calls and follow-up calls to people
Note14 Jul 2022
Registered manager engaged with local authority provider forum for continuous learning
Note14 Jul 2022
Strong communication between registered manager and relatives
Note14 Jul 2022
Person-centred caring approach; relatives praised staff going 'the extra mile'
Note14 Jul 2022
Staff trained in safeguarding with additional Local Authority safeguarding meetings arranged
Note14 Jul 2022
Safe recruitment processes including DBS checks

Note14 Jul 2022
End of life care and support
Note14 Jul 2022
Improving care quality in response to complaints or concerns
Note14 Jul 2022
Meeting people's communication needs
Note14 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note14 Jul 2022
Learning lessons when things go wrong
Note14 Jul 2022
Preventing and controlling infection
Note14 Jul 2022
Using medicines safely
Note14 Jul 2022
Staffing and recruitment
Note14 Jul 2022
Assessing risk, safety monitoring and management
Note14 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note14 Jul 2022
Continuous learning and improving care; working in partnership with others
Note14 Jul 2022
Duty of candour; managers and staff understanding quality, risks and regulatory requirements
Note14 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info