Amicable Care Ltd

Requires improvementRated 13/02/2025Home care · Carlisle

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note18 Nov 2023
Respecting and promoting people's privacy, dignity and independence
Note18 Nov 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note18 Nov 2023
Supporting people to express their views and be involved in making decisions about their care

Note18 Nov 2023
Ensuring consent to care and treatment in line with law and guidance
Note18 Nov 2023
Staff support: induction, training, skills and experience
Note18 Nov 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note18 Nov 2023
People reported good communication with management; one person said 'If I contact them, I get satisfaction right away.'
Note18 Nov 2023
The service worked alongside other health and social care professionals involved in people's care.
Note18 Nov 2023
Staff showed compassion and at times went above and beyond; people noted dignity and respect were upheld.
Note18 Nov 2023
Continuity of care was maintained with regular small staff teams familiar with people's needs.
Note18 Nov 2023
Staff maintained good infection prevention and control practices; relatives confirmed PPE use and hygiene standards.
Note

Note18 Nov 2023
Meeting people's communication needs
Note18 Nov 2023
Improving care quality in response to complaints or concerns
Note18 Nov 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note18 Nov 2023
Preventing and controlling infections
Note18 Nov 2023
Staffing and recruitment
Note18 Nov 2023
Systems and processes to safeguard people; assessing risk, safety monitoring and management; learning lessons when things go wrong
Note18 Nov 2023
Using medicines safely

Note18 Nov 2023
Working in partnership with others
Note18 Nov 2023
How the provider understands and acts on the duty of candour
Note18 Nov 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note18 Nov 2023
Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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