Wyndsor Home Care Ltd

GoodRated 12 May 2023Home care · Worcester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Dec 2023
Respecting and promoting people's privacy, dignity, and independence
Note5 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note5 Dec 2023
Ensuring people are well treated and supported, respecting equality and diversity

Note5 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note5 Dec 2023
Supporting people to live healthier lives, access healthcare services and support
Note5 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Dec 2023
Staff support: induction, training, skills, and experience
Note5 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance, and the law

Note5 Dec 2023
Incidents and accidents recorded, investigated, reviewed and used to prevent recurrence
Note5 Dec 2023
Effective communication systems including communication passports and accessible information formats
Note5 Dec 2023
Positive staff culture with staff reporting they enjoyed their work and felt well supported
Note5 Dec 2023
Strong leadership with registered manager working alongside staff and conducting observed practice
Note5 Dec 2023
Person-centred care with people and relatives actively involved in care planning and reviews
Note5 Dec 2023

Note5 Dec 2023
Meeting people's communication needs
Note5 Dec 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note5 Dec 2023
Working in partnership with others
Note5 Dec 2023
Continuous learning and improving care
Note5 Dec 2023
Engaging and involving people using the service, the public and staff
Note5 Dec 2023
How the registered manager understands and acts on their duty of candour
Note5 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive, and empowering