Operated by Quality Home Care Anglia Limited

Quality Home Care Anglia Ltd

GoodRated 15/02/2019Home care · Ely

Request a quote →+ Add to comparison

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

14 findings

Other

Note29 Jan 2020
The registered manager promoted community links and partnership working with external professionals.
Note29 Jan 2020
Quality assurance audits covered medication, health and safety and care records.
Note29 Jan 2020
External healthcare professionals praised staff as 'highly trained', 'competent' and providing 'exemplary care'.
Note29 Jan 2020
End of life care was supported in partnership with specialist and community nurses.
Note29 Jan 2020
Complaints were investigated promptly and resolved to complainants' satisfaction.
Note29 Jan 2020
Continuity of care workers was prioritised, supporting strong rapport and knowledge of individual needs.
Note29 Jan 2020
Care plans were detailed, person-centred and regularly reviewed with involvement of people and relatives.
Note29 Jan 2020
Staff were highly trained and received regular supervision, spot checks and annual appraisal.
Note29 Jan 2020
Medicines management was safe, with competency checks, audits and proactive liaison with GPs.
Note29 Jan 2020
Sufficient staffing levels with travel time built into rotas; managers provided cover including during adverse weather.
Note29 Jan 2020
Robust recruitment procedures including references, identity checks and DBS checks.
Note29 Jan 2020
People felt safe and trusted staff; safeguarding training and escalation processes were well embedded.
minorgovernance29 Jan 2020
the registered manager had not sent all the required notifications to the Care Quality Commission(CQC).
minorrecord_keeping29 Jan 2020
references on the two staff files we looked at showed different employment dates to those provided by the staff member on their application forms

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: CB6 1RA
Registered manager: Hardy, Naomi
Local authority: Cambridgeshire
Region: East
City: Ely
Last CQC check: 15/Feb/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Laburnum Lodge

Run by 365 Care Homes Limited

Good2.4 km awayCambridgeshire

Registered manager: Hurry, Kelly

Want a quote from Quality Home Care Anglia Ltd?

Tell us what care you need. We’ll contact the agency, chase the response, and come back to you with a clear, comparable quote.

Request a quote →