Note12 Dec 2025
Provider and registered manager understand duty of candour responsibilities
Note12 Dec 2025
Effective partnership working with health and social care agencies
Note12 Dec 2025
Strong engagement with people and relatives through surveys, reviews, and telephone calls
Note12 Dec 2025
Registered manager developed open, transparent culture where staff feel confident to raise concerns
Note12 Dec 2025
Quality assurance systems with performance indicators and action plans for improvement
Note12 Dec 2025
Staff trained in safeguarding, medicines management, and infection prevention and control
Note12 Dec 2025
Safe recruitment practices including DBS checks for all new staff
Note12 Dec 2025
People receive care from consistent, regular staff teams they know and trust
Note12 Dec 2025
Unannounced spot checks by senior staff on care workers in people's homes
Note12 Dec 2025
Robust electronic monitoring systems introduced to check call times and durations, resolving prior falsification of visit records
Note17 Feb 2024
Social inclusion promoted through arranged events for people and their families
Note17 Feb 2024
Strong engagement with people, families and external agencies including local authority, community matron and frailty team
Note17 Feb 2024
Registered manager understood duty of candour and regulatory reporting responsibilities
Note17 Feb 2024
Service transitioning to a new integrated electronic management system allowing people and families online access to care records
Note17 Feb 2024
Infection prevention and control procedures in place with PPE available and used appropriately
Note17 Feb 2024
Medicines systems, policies and staff training in place for safe administration
Note17 Feb 2024
Risk assessments carried out thoroughly in collaboration with other agencies such as Occupational Therapists
Note17 Feb 2024
Sufficient staffing levels with safe recruitment procedures including checks for overseas staff
Note17 Feb 2024
People felt safe and spoke positively about staff who were described as respectful, kind and caring