Alcester Home Care Agency Ltd

GoodRated 26/01/2026Home care · Alcester

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Other

Note9 Feb 2019
Strong end-of-life care support, working with community hospice, Macmillan and district nurses to honour end-of-life wishes.
Note9 Feb 2019
Research involvement including a university-validated project on improving primary-to-secondary care pathways and use of technology in homecare.
Note9 Feb 2019
Partnership working with acute, primary and community care providers to facilitate smooth hospital discharges and prevent unplanned admissions.
Note9 Feb 2019
Effective incident learning processes with significant events analysed and practice changes shared with staff.
Note9 Feb 2019
Excellent feedback from people and relatives about compassionate, dignified and person-centred care, with staff going above and beyond.
Note9 Feb 2019
Strong emphasis on continuous improvement through external assessments, surveys, weekly staff meetings and board-level outcome reviews.
Note9 Feb 2019
Highly personalised, detailed care plans developed with people and their families, responsive to changes in needs.
Note9 Feb 2019
Consistent staffing enabling people to have a regular staff team who arrived on time and stayed for the full allocated visit duration.
Note9 Feb 2019
Clinically led service with a nurse prescriber as registered manager and a doctor among the directors, enabling effective working partnerships between primary and social care providers.
minorrecord_keeping9 Feb 2019
Some of the records to support the recruitment process needed to be more detailed, and the provider assured us this would be done in the future.

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: B49 6HS
Registered manager: Wallis, Andrew
Local authority: Warwickshire
Region: West Midlands
City: Alcester
Last CQC check: 26/Jan/2026 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

In Safe Hands Community Care Services

Run by In Safe Hands Community Care Services Limited

Good2.7 km awayWarwickshire

Registered manager: Fisher, Joanne

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