Operated by Kinder Home Care Services Ltd

Kinder Home Care Services

GoodRated 11 Jul 2023Home care · Kettering

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Nov 2023
Respecting and promoting people's privacy, dignity and independence
Note7 Nov 2023
Supporting people to express their views and be involved in making decisions about their care
Note7 Nov 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Nov 2023
Ensuring consent to care and treatment in line with law and guidance
Note7 Nov 2023
Supporting people to live healthier lives, access healthcare services and support
Note7 Nov 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Nov 2023
Staff support: induction, training, skills and experience
Note7 Nov 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Nov 2023
Strong survey results and positive feedback from people, relatives and professionals.
Note7 Nov 2023
Electronic care planning and call monitoring systems to support quality oversight.
Note7 Nov 2023
Safe recruitment processes including DBS checks, references and right-to-work verification.
Note7 Nov 2023
Effective collaboration with health, social care professionals and local authority commissioners.
Note7 Nov 2023
Positive culture with open, person-centred leadership responsive to feedback.
Note7 Nov 2023

Note7 Nov 2023
End of life care and support
Note7 Nov 2023
Improving care quality in response to complaints or concerns
Note7 Nov 2023
Meeting people's communication needs
Note7 Nov 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Nov 2023
Continuous learning and improving care; working in partnership with others
Note7 Nov 2023
Engaging and involving people using the service, the public and staff
Note7 Nov 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note7 Nov 2023
How the provider understands and acts on the duty of candour
Note7 Nov 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering