Operated by Berkeley Home Health Limited

Trinity Homecare (Somerset and Wiltshire)

GoodRated 17/08/2023Home care · Frome

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

14 findings

Other

Note17 Aug 2023
Lessons learned from accidents and incidents shared across the team with a described 'learning culture'.
Note17 Aug 2023
Safe recruitment processes including DBS checks and employment history verification.
Note17 Aug 2023
Good partnership working with external professionals including social workers and occupational therapists.
Note17 Aug 2023
Effective engagement with people and relatives through regular manager calls, visits, and innovative initiatives such as the amaryllis competition.
Note17 Aug 2023
Strong quality assurance systems including spot checks, external audit (May 2023), and an active improvement action plan.
Note17 Aug 2023
Positive staff culture with high morale; staff felt valued and supported by an approachable registered manager.
Note17 Aug 2023
Robust safeguarding awareness among staff with clear escalation pathways internally and externally.
Note17 Aug 2023
Medicines were managed and administered safely with electronic MAR records regularly audited and staff competency checks conducted 6-weekly.
Note17 Aug 2023
People received safe and consistent care from a familiar, consistent team of staff who knew them well.
minorcommunication_with_families17 Aug 2023
One person told us they weren't always informed if carers were running late.
minorrecord_keeping17 Aug 2023
One person's bed rails risk assessment did not include the risk of entrapment in the rails.
moderatemedication_management17 Aug 2023
Staff were not recording which leg they were applying the patch on, which meant they may not have the information required to know where to apply it.
minorinfection_control17 Aug 2023
The provider's infection prevention and control policy had not been reviewed since April 2021.
moderatecare_planning17 Aug 2023
Another person had a known reoccurring health condition...there was a lack of information in the persons care plan detailing this.