Operated by Hants Healthcare Limited

Hants Healthcare

GoodRated 23/11/2022Home care · Southampton

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Other

Note23 Nov 2022
Positive staff morale supported by team-building events, carer of the month awards, and staff wellbeing initiatives.
Note23 Nov 2022
Strong community partnerships including Age Concern referrals, food bank, local charities, and collaboration with GPs and district nurses.
Note23 Nov 2022
Registered manager passionate about equality, diversity and inclusion, providing in-house EDI training and celebrating cultural festivals.
Note23 Nov 2022
Effective governance including medicines, care plan and risk assessment audits plus regular governance meetings.
Note23 Nov 2022
Strong safeguarding culture with mandatory annual training, whistleblowing awareness, and incident review processes.
Note23 Nov 2022
Comprehensive, person-centred care plans with designated key workers and team leaders for each person.
Note23 Nov 2022
Robust and inclusive overseas recruitment with buddy/mentor system and modern slavery training.
Note23 Nov 2022
Medicines managed safely with electronic MAR system, staff trained and competency-assessed; previous regulation 12 breach resolved.
minorcommunication_with_families23 Nov 2022
Some staff expressed that communication with the registered manager wasn't always supportive or professional.
minorcare_planning23 Nov 2022
Some moving and handling risk assessments lacked information...one person needed assistance with a bath but lacked information.
moderatecomplaints_handling23 Nov 2022
I have complained regularly...about the timekeeping...It might change for a week, but then it just goes back to how it is.
moderatemissed_or_late_visits23 Nov 2022
The morning call is now anything between 9.30am-11am and it really stops me being able to get on with everything that I have to do.

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: SO45 6EB
Registered manager: Willis, Alice
Local authority: Hampshire
Region: South East
City: Southampton
Last CQC check: 23/Nov/2022 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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