Whispers Care Solutions Limited

Not RatedHome care · Winchester

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

13 findings

Note21 Feb 2023
Accidents and incidents were recorded and reviewed to reduce ongoing risk.
Note21 Feb 2023
Appropriate infection control policies and PPE access in place.
Note21 Feb 2023
Business continuity plan in place for foreseeable emergencies.
Note21 Feb 2023
Staff felt valued, supported, and described management as approachable and available 24 hours a day.
Note21 Feb 2023
Strong partnership working with external professionals and multidisciplinary teams.
Note21 Feb 2023
Effective audit systems in place including medicines and care records audits.
Note21 Feb 2023
Leadership team were passionate and took ownership of continuous quality and safety improvements.
Note21 Feb 2023
Professionals praised the service as professional, reliable, and person-centred with well-written support plans.
Note21 Feb 2023
Medicines were managed safely with appropriate training and competency assessments for staff.
Note21 Feb 2023
People and relatives felt safe when staff visited them in their homes, with robust safeguarding and whistleblowing policies in place.
minorgovernance21 Feb 2023
no team meetings were in place for care staff. Staff we spoke to felt this would be beneficial.
minorcommunication_with_families21 Feb 2023
We don't know who`s coming, we know a few of them. We never know if there is a change of carer.
minorcare_planning21 Feb 2023
some risk management records would benefit from being more comprehensive and complete.