GGW Care Limited

Requires improvementRated 16/08/2024Home care · South Croydon

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Oct 2024
Respecting and promoting people's privacy, dignity and independence
Note23 Oct 2024
Supporting people to express their views and be involved in making decisions about their care
Note23 Oct 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note23 Oct 2024
Staff working with other agencies to provide consistent, effective, timely care
Note23 Oct 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Oct 2024
Staff support: induction, training, skills and experience
Note23 Oct 2024
Ensuring consent to care and treatment in line with law and guidance
Note23 Oct 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note23 Oct 2024
Spot checks on staff were carried out and surveys and telephone feedback were used to seek people's views.
Note23 Oct 2024
The registered manager reported safeguarding notifications to the local authority and CQC when required and cooperated with the safeguarding process.
Note23 Oct 2024
People and relatives felt confident raising complaints and knew how to do so; most felt issues were resolved.
Note23 Oct 2024
People and relatives consistently praised individual care workers as kind, caring, patient and knowledgeable about their needs.
Note23 Oct 2024
The provider sourced new training providers and staff reported receiving appropriate training including online and face-to-face sessions.
Note

Note23 Oct 2024
Improving care quality in response to complaints or concerns
Note23 Oct 2024
Meeting people's communication needs
Note23 Oct 2024
Supporting people to develop and maintain relationships to avoid social isolation
Note23 Oct 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note23 Oct 2024
Preventing and controlling infection
Note23 Oct 2024
Staffing and recruitment
Note23 Oct 2024
Systems and processes to safeguard people from the risk of abuse
Note23 Oct 2024
Using medicines safely
Note23 Oct 2024
Assessing risk, safety monitoring and management

Note23 Oct 2024
Engaging and involving people using the service, the public and staff; working in partnership with others
Note23 Oct 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note23 Oct 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note23 Oct 2024
Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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