Operated by Compassionate Healthcare Limited

Compassionate Healthcare Limited aka Scope House

GoodRated 10 Apr 2022Home care · Crewe

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note4 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note4 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Oct 2022
Supporting people to live healthier lives, access healthcare services and support
Note4 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Oct 2022
Staff support: induction, training, skills and experience
Note4 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note4 Oct 2022
Ensuring consent to care and treatment in line with law and guidance

Note4 Oct 2022
Active engagement with people and staff via questionnaires, reviews and partnership working
Note4 Oct 2022
Good staff support including supervisions, spot checks, induction and Care Certificate
Note4 Oct 2022
Strong management oversight with effective auditing systems and duty of candour understanding
Note4 Oct 2022
Effective infection control measures including PPE provision and audits
Note4 Oct 2022
Medication administered safely and as prescribed with competency checks
Note4 Oct 2022
Sufficient staffing with safe recruitment procedures including government sponsorship scheme

Note4 Oct 2022
End of life care and support
Note4 Oct 2022
Improving care quality in response to complaints or concerns
Note4 Oct 2022
Meeting people's communication needs
Note4 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Oct 2022
Engaging and involving people using the service, the public and staff; working in partnership with others
Note4 Oct 2022
Promoting a positive culture that is person-centered, open, inclusive and empowering
Note4 Oct 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info