Operated by Yorkshire and Humber healthcare alliance LLP

Yorkshire and Humber Healthcare Alliance

GoodRated 15/09/2018Home care · Leeds

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

29 findings

caring

Note29 Jan 2020
Promotion of independence
Note29 Jan 2020
Involvement in care planning
Note29 Jan 2020
Person-centred approach and dignity

effective

Note29 Jan 2020
Nutritional support and health care access
Note29 Jan 2020
Mental Capacity Act and consent
Note29 Jan 2020
Supervision and competency checks
Note29 Jan 2020
Staff training and induction

Other

Note29 Jan 2020
Provider notified CQC of required events (notifications) as required.
Note29 Jan 2020
People and relatives were involved in care planning and reviews; feedback actively sought through annual questionnaires.
Note29 Jan 2020
Staff received induction, ongoing training and annual competency checks; training delivered by qualified trainers.
Note29 Jan 2020
People felt safe with their care workers and received calls at agreed times from familiar staff.
Note29 Jan 2020
Care plans were personalised, detailed and reflected people's cultural backgrounds, preferences and specific health conditions.
Note

responsive

Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Timeliness of care calls
Note29 Jan 2020
Personalised care planning

safe

Note29 Jan 2020
Infection control
Note29 Jan 2020
Staffing levels and recruitment
Note29 Jan 2020
Safeguarding
Note29 Jan 2020
Medication management
Note29 Jan 2020
Risk management

well_led

Note29 Jan 2020
Staff satisfaction and culture
Note29 Jan 2020
Quality audit systems
Note29 Jan 2020
Registered manager in post

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: LS7 3HZ
Registered manager: Masvaure, Collin
Local authority: Leeds
Region: Yorkshire & Humberside
City: Leeds
Last CQC check: 15/Sep/2018 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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