Operated by Midshires Care Limited

Helping Hands Solihull

GoodRated 4 Dec 2019Home care · Solihull

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note21 Jun 2019
Complaints were managed in line with procedure and used to reflect on and improve the service.
Note21 Jun 2019
Community events such as a Christmas dinner were organised to reduce social isolation for people living alone.
Note21 Jun 2019
Effective governance systems including audits, quality surveys, and regular reviews used to drive continuous improvement.
Note21 Jun 2019
Strong leadership with an approachable registered manager; the organisation was recognised as one of the top 20 best places to work in the UK in 2018.
Note21 Jun 2019
End of life wishes were discussed and recorded, with staff working alongside healthcare professionals to support comfortable end of life care.
Note21 Jun 2019
People were involved in planning their care, with detailed personalised care plans including life histories, goals and communication preferences.
Note21 Jun 2019
Staff received thorough induction including the Care Certificate and ongoing training, and felt well supported through one-to-one meetings.
Note21 Jun 2019
Sufficient staffing levels ensured all care calls were delivered on time and by familiar staff.
Note21 Jun 2019
Medicines were managed and administered safely, with staff trained and competency-checked before administering medicines.
Note21 Jun 2019
People felt safe and staff understood how to manage and reduce individual risks with detailed risk management plans in place.